POLICIES

Your order is important to us, so; please take the time to check the details of your order carefully. It is your responsibility to contact us of any changes required to your original order. Brown Sugar Cravings will try to accommodate any changes where possible. We cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required. Any changes made to your original design are subject to a change in the quoted price. Included are supplies that may no longer be needed but have already been purchased. Please note our bakery is unable to make any changes within seven days of the delivery/collection/shipping date for celebration baked goods or within four weeks of the wedding date.

From Canada to US: Ground 2 day CA$32.44 - $35 Express 1-2 days CA35.89 - $40 ​ Within Canada: Flat rate 2-6 days CA$7.95 Standard 3 days CA$10.64 Ground 1 day CA$22.25 Express 1 day CA$42.32

Within 48 hours of your request or consultation, we will send you a price quote. However, we cannot provide you with sketches or an exact design until you have made your commitment to our bakery by sending a deposit. Once the deposit has been received, your quote will be converted to an order and is considered booked.

Please be aware that your baked goods are not made with nuts or a nut product. We are a nut free bakery since some people have allergies themselves. We can guarantee that your baked goods will be free from all nut traces. All baked goods will not contain, or come into contact with, soy, wheat, nuts, natural dyes, artificial dyes, artificial sweeteners, and other allergens not listed. It is your responsibility to inform us of this allergy information. Brown Sugar Cravings will not be held liable for any allergic reaction resulting from the consumption of any baked goods.

Celebration Baked Goods Must be ordered and secured with a deposit three weeks before the required collection or delivery date. Sometimes our bakery may be able to accommodate an order with shorter notice, so please contact us to discuss your needs. If Brown Sugar Cravings accepts your short notice order, a convenience fee, not to exceed $90, will apply based on the difficulty of the design.

Must be ordered and secured with a deposit three months before the required collection or delivery date. Sometimes our bakery may be able to accommodate an order with shorter notice, so please contact us to discuss your needs. If Brown Sugar Cravings accepts your short notice wedding baked goods order, a convenience fee of $125 will apply.

Payment of the deposit is due at the time of order and represents your acceptance of all order details. Brown Sugar Cravings will not treat your order as accepted until your deposit has been received. Brown Sugar Cravings will not hold your delivery or shipment date if the deposit is not received within one week of placing the order. After this time, your date is not guaranteed and will be available to other customers. ​ All celebration baked goods orders over $100 require a deposit of 50%. Short notice orders that are placed within seven days of the collection date are an exception and must be paid in full at the time of ordering. All wedding baked goods orders require a deposit of 50% to secure your order. Short notice orders placed within one month of the wedding date are an exception and must be paid in full at the time of ordering. Baked goods orders totaling less than $100 require full payment at order placement Please note that all deposits are NON-REFUNDABLE and NON-TRANSFERABLE. In the unlikely event that Brown Sugar Cravings needs to cancel your order, any deposits paid will be FULLY REFUNDED. Reasons Brown Sugar Cravings may need to cancel include but are not limited to death, injury, illness (due to health and safety regulations), severe medical conditions or an accident of myself or any immediate family member.

For celebration baked goods (orders over $100) final payment is required seven days before delivery date. For wedding baked goods, final payment is required no later than 4 weeks before your collection or delivery.

Brown Sugar Cravings will not deliver baked goods if payments have not been made in full. Brown Sugar Cravings does not accept responsibility for any loss whatsoever caused for non-delivery for non-payment. Please note, if full payment of the wedding baked goods is not received four (4) weeks before the delivery or collection, it is assumed that the order has been canceled. The cancellation policy, therefore, applies in all cases. If after the four (4) week deadline you try to make payment, Brown Sugar Cravings reserves the right to refuse your trade in all cases with complete loss of your 50% deposit. If Brown Sugar Cravings chooses to resume work on the wedding order, you will be charged a late fee of 25% of the total cost of the order.

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchange custom baked goods. Baked goods collected by you or a designated party are considered "Accepted". All products are the responsibility of the customer once it leaves our bakery. Refunds requested due to decorating style, color shade, or general decoration design will not be honored. We make everything from scratch and bake to order. Cake flavor and texture are subjective. Refunds requested due to flavor or texture after the baked goods have been accepted and picked up will not be honored. Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture, color, or shape due to weather conditions. You may qualify for a partial refund of the total amount paid in the form of store credit if the product is brought back and the quality of the flavor or texture is determined to not meet our standards. Quality determination is at the sole discretion of Brown Sugar Cravings. Cakes must be brought back to us within 24 hours of pick up/delivery – please call or email us promptly to let us know of the issue. Please understand that we cannot issue refunds for cakes that are not returned to us. The amount of store credit is based on the amount of the product returned to us and what we determine the quality to be. Store credit of any kind will not be issued if you do not contact us in person, by phone or email within 24 hours of pick up/delivery. ​ All baked goods are the responsibility of the customer once it leaves our bakery. Brown Sugar Cravings will not accept liability for any damage sustained to any baked goods once it has been collected and signed for. You will be given instructions on how to carry, transport, and store your items upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.

If, for any reason you need to revise your occasion date, our bakery will try our best to accommodate these changes at no additional charges; provided sufficient notice is given and that we can offer baked goods for the new occasion date. Our bakery will do our best to accommodate your order but CANNOT GUARANTEE the availability to do so. If our bakery is fully booked for your new occasion date and unable to provide baked goods, your deposit will not be refunded. Please bear this in mind when ordering, as any monies paid are non-refundable and non-transferable.

All custom cakes are proced based on serving sizes, flavor choices and intricacyand/or elements of the designs. Please note that your quote may be priced at this point but might be subject to increase. Round cakes 4in one tier $100 serves 4-8 *4in extra tall one tier $140 serves 10-16 6in one tier $150 serves 10-16 *6in extra tall $190 serves 18-24 6in+8in two tier $375 serves 42-50 8in one tier $220 serves 25-30 *8in extra tall one tier $280 serves 30-40 Square cakes 4in one tier $120 serves 8-12 *4in extra tall one tier $160 serves 12-16 6in one tier $170 serves 12-18 *8in extra tall one tier $280 serves 30-40 6in+8in two tier $450 serves 40-50 8in one tier $240 serves 20-32 *8in extra tall one tier $300 serves 32-40 *Tall cakes are 7in or taller in height *For any carved cakes (which also includes other shapes) please contact us for a quote. * Any fillings are extra cost